How can we help?
Quick answers about orders, accounts, payments, shipping, warranty and visiting our Kuala Lumpur store.
Contact our team if your question is specific to an order, product, compatibility or warranty claim.
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Account & registration
How do I create an account?
Create an account here by filling in your details and following the instructions.
Do I need to register before placing an order?
You do not need to register before placing an order. You may register after shopping or check out as a guest. Registration is free and can save time on future purchases.
Why should I become a registered user?
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it can be delivered to the registered address on file unless you direct us otherwise.
You can also return to your shopping bag later. Please note that keeping an item in your bag does not reserve stock or guarantee availability.
How do I change my account information?
Sign in with your email address and password, then use your account overview to update your account information.
I forgot my password or my password does not work. What should I do?
Use the Forgot Password page and enter your email address to reset your password.
Ordering & payment
How do I order?
Orders are placed through our website. If you have an issue placing an order, you can also contact our Customer Service team at +60129315510. Our hotline is available from 10am–7pm, Monday to Friday, Malaysia time, excluding public holidays and weekends.
What kinds of payment methods are accepted?
We accept credit cards including Visa, Mastercard and American Express, online transfer, and supported online payment-gateway options.
- MAYBANKALTECH CAMERA
5140 4861 7675 - AMBANKALTECH CAMERA
888 100 100 5247 - CIMB BANKNG LAY HOON
7028 595 280
Can I modify or cancel my order?
If you realise there is an error in your order or need to change it shortly after placing it, contact our Customer Service team at +60129315510 as soon as possible. Our hotline is available from 10am–7pm, Monday to Friday, Malaysia time, excluding public holidays and weekends.
Can I receive my order tomorrow or on a specific date?
For Malaysian orders, delivery is generally estimated at 3–5 working days after payment is authorised and verified, but delivery dates are not guaranteed. If timing is critical, contact us before ordering.
For overseas orders, delivery timing depends on the runner, freight forwarder or forwarding arrangement you use. See our Shipping Information for the current process.
When will my order ship?
Most orders ship within 1–3 business days after ordering and payment verification. Shipping time may vary with product availability. Orders are not shipped on weekends or public holidays.
Where is my order confirmation or tracking information?
When your order ships, we send an email to the address entered on your order with available tracking information. If you do not see it, check your spam folder and add [email protected] to your safe sender list.
You can also sign in to check your order status.
My order status is “Processing”. What does that mean?
Processing means we successfully received your order and it is being prepared. Once your order ships, you will receive tracking information where applicable and the order status will update.
Why was my order cancelled?
In rare cases, an item can become unavailable after an order is placed. If this happens, we will contact you about the affected item. If your order contains other available items, those items may still proceed while the unavailable item is removed.
After sales & warranty
Can I return or exchange an item that was purchased on sale?
All sales at Altech Camera are final. We do not accept returns or exchanges for change of mind, whether or not the item was on sale. Faulty or dead-on-arrival items are covered under our warranty. See our Return & Warranty Policy for full details.
How do I make a warranty claim?
If your item is dead on arrival or develops a functional fault within the warranty period, WhatsApp or email us with your Order ID and a clear photo or video of the issue. We will assess the fault and arrange the appropriate repair or replacement under warranty.
Please note that all sales are final and we do not offer refunds or returns for change of mind.
Will I have to pay international taxes and duties?
International orders may be subject to customs duties, taxes or clearance fees charged by the destination country. These charges vary by jurisdiction and are the customer's responsibility. We do not use a fixed percentage estimate because the actual amount depends on the destination, product classification and local rules.
If you use a runner or freight forwarder, Altech Camera's responsibility ends when the order is handed to your appointed logistics provider. See our Shipping Information for details.
Do taxes and duties still apply if an international shipping promotion is free?
Yes. Any free-shipping promotion only concerns the applicable shipping charge. Customs duties, taxes and clearance fees are imposed separately by the destination country and remain the customer's responsibility.
I received an Altech Camera discount card. How do I use it?
- During checkout, enter your discount or promotional code in the payment section.
- Select Apply Promotional Code.
The applicable discount amount or percentage will be deducted from the order total.
Newsletters
What are newsletters and why should I subscribe?
Newsletters help keep you up to date with selected deals, product highlights, launches and special offers from Altech Camera.
Physical store
Do you have a physical store?
Yes. You can visit us at:
Altech Camera Lot 0639,
Level 6 (West), Berjaya Times Square,
No. 1, Jalan Imbi 55100 Kuala Lumpur,
Malaysia
Send us your order number, product model or a short description of what you need help with so our team can respond more quickly.