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SHIPPING

You will receive your order anytime from 3 - 5 working days (excluding weekends or holidays) from the date that payment is authorised and verified, not from the date that it is placed. After the payment has been verified and authorized, it can still take up to two days to process your order so that we can review your order information, process and prepare it for shipping. You will receive a shipping notification email that will notify you of the tracking number and the courier company we've used to ship your order.

SHIPPING RATE & DELIVERY (for one item)

West Malaysia
Weight (g) Price
0-499 RM10
500-999 RM15
1000-1499 RM20
1500-1999 RM25
2000-2999 RM30
3000-4000 RM35
East Malaysia
Weight (g) Price
0-499 RM15
500-999 RM20
1000-1499 RM25
1500-1999 RM30
2000-2999 RM40
3000-4000 RM45

*Orders will ship out within 1-3 business days of ordering. Please note that we don't ship on weekends.

**Please note that these are estimated delivery times only, therefore Altech Camera is not guaranteeing delivery dates.

MISSING TRACKING INFORMATION

Please allow at least one business day after your order is shipped for the tracking information to appear online / to be notifying you by email. If the tracking information does not update, and the expected delivery date has passed, please contact our Customer Care team ([email protected]) so that we can assist you further.

UNSUCCESFUL DELIVERY

If your package is not successfully delivered and is sent back to Altech Camera by the courier, we will contact you to provide the option of reshipment. Reshipment will be charged accordingly. The original shipping fee is not refundable.

HOW TO FIND A DELIVERED PACKAGE

Our email will notify you the tracking number and the courier partner that we used to deliver the parcel. You may log on to the stated courier service website and key in the tracking number provided to track your package.

If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps:

  • Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbors or a doorman? Please ask them if they received the package.
  • Was the package signed for? If so, do you recognize the name? Please ask them if they received the package.
  • Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.
  • Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.

Under the circumstances that you are still unable to locate your package, kindly contact us at 012 931 5510 or email us at [email protected] so that we can assist you further.

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