You will receive your order anytime from 3 - 5 working days (excluding weekends or holidays) from the date that payment is authorised and verified, not from the date that it is placed. After the payment has been verified and authorized, it can still take up to two days to process your order so that we can review your order information, process and prepare it for shipping. You will receive a shipping notification email that will notify you of the tracking number and the courier company we've used to ship your order.
*Orders will ship out within 1-3 business days of ordering. Please note that we don't ship on weekends.
**Please note that these are estimated delivery times only, therefore Altech Camera is not guaranteeing delivery dates.
Please allow at least one business day after your order is shipped for the tracking information to appear online / to be notifying you by email. If the tracking information does not update, and the expected delivery date has passed, please contact our Customer Care team ([email protected]) so that we can assist you further.
If your package is not successfully delivered and is sent back to Altech Camera by the courier, we will contact you to provide the option of reshipment. Reshipment will be charged accordingly. The original shipping fee is not refundable.
Our email will notify you the tracking number and the courier partner that we used to deliver the parcel. You may log on to the stated courier service website and key in the tracking number provided to track your package.
If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps:
Under the circumstances that you are still unable to locate your package, kindly contact us at 03-2727 2864 or email us at [email protected] so that we can assist you further.