Privacy Policy

PRIVACY STATEMENT

1. SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

   When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

   When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

   Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

2. SECTION 2 - CONSENT

   How do you get my consent?

   When you provide us with personal information to complete a transaction, verify your payment, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

   If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

   How do I withdraw my consent?

   If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mailing us at:

   Altech Camera Lot 0639,
   Level 6 (West), Berjaya Times Square,
   No. 1, Jalan Imbi 55100 Kuala Lumpur,
   Malaysia

3. SECTION 3 - DISCLOSURE

   We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4. SECTION 4 - OUR SYSTEMS AND PAYMENT PROCESSING

   Our online store is operated on Altech Camera's own e-commerce systems. Information you submit through the store is processed by our systems and, where necessary to provide the service, by third-party providers we use for functions such as payment processing, communications, analytics and delivery.

   Payment:

   When you choose a payment method, payment information required to complete the transaction may be sent to the relevant payment gateway or payment processor. Those providers handle payment information under their own security and privacy requirements. Altech Camera receives the transaction information we need to process, reconcile and support your order.

   Where a payment provider is subject to the Payment Card Industry Data Security Standard (PCI-DSS), that provider is responsible for handling payment card information in accordance with the applicable PCI-DSS requirements.

5. SECTION 5 - THIRD-PARTY SERVICES

   In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Certain third-party providers, such as payment gateways, payment transaction processors, delivery providers and other service providers, have their own privacy policies governing the information needed to provide their services.

   For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them.

   Certain providers may be located in, or operate facilities in, a different jurisdiction from you or us. If a transaction or service involves such a provider, your information may be subject to the laws of the jurisdiction or jurisdictions in which that provider operates.

   Once you leave our store’s website or are redirected to a third-party website or application, that third party's own privacy policy and terms may also apply.

   Links

   When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. SECTION 6 - SECURITY

   To protect your personal information, we take reasonable technical and organisational precautions intended to prevent inappropriate loss, misuse, access, disclosure, alteration or destruction.

   Information transmitted through our website is protected using encrypted connections where applicable. Payment card information may be handled directly by the payment provider selected for the transaction rather than stored directly by Altech Camera. No method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. SECTION 7 - COOKIES

   Here is a list of cookies and similar identifiers that may be used by the site and connected services. Some are essential to how the site works, while others support analytics, advertising or third-party integrations.

   al_session: used primarily to authenticate and maintain activity between different sessions; it is essential to how the site works.

   user_auth: used to identify a user and keep the user logged in.

   _ga, _gat and _gid: may be used by Google Analytics to measure site usage and help us improve the customer experience.

   PHPSESSID, pi, fi, datr, sb, presence, wd and xs: may be set by the site or connected Facebook/Meta services depending on the features and integrations in use.

8. SECTION 8 - AGE OF CONSENT

   By using this site, you represent that you are at least the age of majority applicable in your place of residence, or that you have the legal authority required to allow any minor dependent to use this site.

9. SECTION 9 - CHANGES TO THIS PRIVACY POLICY

   We reserve the right to modify this privacy policy at any time, so please review it periodically. Changes and clarifications will take effect when posted on the website. If we make material changes to this policy, we will update this page so that you can review what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

   If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide products and services to you.

   QUESTIONS AND CONTACT INFORMATION

   If you would like to access, correct, amend or delete personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at [email protected] or by mail at

   Altech Camera Lot 0639,
   Level 6 (West), Berjaya Times Square,
   No. 1, Jalan Imbi 55100 Kuala Lumpur,
   Malaysia