RETURNS, REFUNDS & WARRANTY

OUR POLICY IN SHORT

All sales are final. Altech Camera does not accept returns or refunds for change of mind. Because much of our gear is carefully selected — and a large part of it is pre-owned — we ask you to choose carefully and to ask us any questions before you buy. We're always happy to help you pick the right camera, lens or drone over WhatsApp at 012 931 5510.

Arrived faulty? Every purchase is backed by our warranty. If an item is dead on arrival or develops a functional defect within the warranty period, we'll repair or replace it. This is handled as a warranty claim — not a change-of-mind return.

Not sure how to set up your gear? WhatsApp us at 012 931 5510 — we'll usually sort it out without any need to send the item back.

CHANGE-OF-MIND RETURNS

We do not accept returns, exchanges or refunds simply because you have changed your mind, ordered the wrong item, or found the product elsewhere. This applies to both new and pre-owned items.

To help you buy with confidence, we're glad to answer any question before purchase. Send us the model you're considering and we'll advise on compatibility, condition and exactly what's included in the box.

FAULTY OR DEAD-ON-ARRIVAL ITEMS (WARRANTY)

If your item is dead on arrival or develops a functional fault within the warranty period:

  1. WhatsApp or email [email protected] with your Order ID and a clear photo or video of the issue.
  2. Our team will assess the fault and arrange a repair or replacement under warranty.

Warranty covers functional defects. It does not cover accidental damage, misuse, liquid damage, or normal wear and tear. New products may also carry the manufacturer's warranty where applicable.

Our address:

Altech Camera
Lot 0636, Level 6 (West), Berjaya Times Square,
No. 1, Jalan Imbi, 55100 Kuala Lumpur, Malaysia

INTERNATIONAL ORDERS

For orders shipped outside Malaysia, customers usually arrange their own logistics runner or freight forwarder to collect the item from our Kuala Lumpur store. Alternatively, we can deliver it to a local forwarding warehouse or pickup point that you nominate.

Once your item is handed over to your runner or forwarder, responsibility passes to you. In particular:

  • Import duties, taxes and customs clearance in the destination country are your responsibility and are not covered by Altech Camera.
  • Any loss or damage that occurs during the delivery leg from your runner or forwarding warehouse to you is not covered by Altech Camera.

Because camera gear is valuable and fragile, we recommend arranging insurance with your forwarder for the international leg. The change-of-mind and warranty terms above apply equally to international orders.